Frequently Asked Questions

Introduction

Everything you need to know about how StayPay works across hosts, guests, local businesses and partners.

If you can’t find what you’re looking for, you can contact us at support@usestaypay.com.

Getting Started

What is StayPay?

StayPay is a platform that enhances the guest experience across short stays and hotels. It brings together property information, local recommendations, guest services, and digital tools into one simple, accessible experience.

How quickly can I get set up?

Most users can get set up in minutes. Our onboarding is designed to be simple, so you can go live without needing technical experience.

Do I need to download anything?

No. StayPay is completely browser-based. Guests access everything through a QR code or link, with no app required.

Does StayPay work with my current setup?

Yes. StayPay works alongside your existing tools. You don’t need to change your booking platform or operations.

What actually changes once I start using StayPay?

Your guest experience becomes more connected. Guests have one place to access information, explore recommendations, and engage with their stay.

For Hosts

How does StayPay improve my hosting?

StayPay helps you deliver a smoother, more professional guest experience while giving you new ways to engage guests throughout their stay.

Can I use StayPay for multiple properties?

Yes. StayPay is built to scale with you, whether you manage one property or a growing portfolio.

Can I offer add-ons or extras to guests?

Yes. You can introduce services like early check-in, late checkout, and local experiences as part of the guest journey.

Will this replace my Airbnb or booking platform?

No. StayPay works alongside platforms like Airbnb. It enhances the experience without replacing your existing setup.

What if I’m not very tech-savvy?

StayPay is designed to be simple and intuitive, with guided setup and minimal ongoing management.

Do I need to manage it constantly?

No. Once your experience is set up, guests can navigate it themselves. You remain in control without needing to constantly manage it.

For Local Businesses

How does my business get discovered?

Your venue appears inside the StayPay experience where guests browse curated local recommendations during their stay.

When do guests actually see my business?

At key decision moments, such as when they are choosing where to eat, drink, or explore.

Do I need to manage bookings through StayPay?

No. StayPay drives discovery and intent. You can continue handling bookings however you prefer.

Can I update my listing?

Yes. You can update your photos, description, and details at any time.

How do I know if it’s working?

StayPay provides visibility into how guests interact with your listing, helping you understand engagement over time.

Is this just another directory?

No. StayPay is built around real guest behaviour during a stay, focusing on timing and relevance rather than passive browsing.

For Concierge Partners

How do I receive requests?

Guests can request services directly through StayPay, sending structured requests with the details you need.

Can I control when I’m available?

Yes. You decide when and how your services are offered across properties.

Do I need to manage multiple platforms?

No. StayPay brings guest requests into one place, making it easier to manage demand.

How do payments work?

Guests can pay seamlessly through StayPay, reducing friction for both you and the guest.

What kind of services work best?

Services that guests typically look for during a stay, such as transport, experiences, dining, or personalised services.

Will I be competing with others?

StayPay focuses on curated experiences. Quality and relevance are prioritised over volume.

For Hotels

Is StayPay available for hotels?

StayPay is currently onboarding a limited number of hotel partners ahead of full rollout. We are working closely with selected properties as part of our final release phase.

What does StayPay offer hotels?

StayPay introduces a modern billing and guest experience layer, including real-time bill visibility, digital checkout, and in-stay revenue tools designed to enhance both guest satisfaction and operational efficiency.

Does StayPay integrate with our PMS?

Yes. StayPay is built to integrate with leading Property Management Systems, allowing billing data and guest interactions to connect seamlessly within your existing setup.

Will StayPay replace our current payment provider?

No. StayPay operates alongside your existing payment infrastructure, enhancing the guest-facing experience without requiring any changes to your current provider.

How does StayPay help increase revenue?

StayPay enables hotels to surface offers, services, and local recommendations directly within the guest journey, creating natural opportunities to increase in-stay spend.

How can we join?

Hotels can join the waitlist to be considered for early access. We are currently prioritising boutique and independent properties as we expand onboarding.

For Guests

How do I access StayPay?

Scan a QR code or open a link provided by your host. No downloads are required.

What can I do on StayPay?

You can view property information, discover local recommendations, and access services during your stay.

Do I need to create an account?

No. StayPay is designed to be quick and frictionless, with no sign-up required.

Does this replace speaking to my host?

No. It complements your stay by making information easier to access, while your host remains available.

Will I receive notifications?

StayPay is designed to be non-intrusive. You will only see relevant information tied to your stay.

Is this actually useful?

StayPay is built around real guest needs, so everything is designed to make your stay easier and more enjoyable.

General

Is StayPay free to use?

StayPay offers different plans depending on your needs, with options for hosts, businesses, and partners.

Is my data secure?

Yes. StayPay handles data in line with UK GDPR and follows best practices for security and privacy.

Can I stop using StayPay at any time?

Yes. There is no long-term lock-in. You remain in control of how and when you use the platform.

Where is StayPay available?

StayPay is designed to work anywhere, with a focus on growing across key cities and travel destinations.

Who do I contact for support?

You can contact us at support@usestaypay.com and our team will be happy to help.